![]() ![]() We chose to fly with United because of the good deals they have on flights but after our experience I would MUCH rather pay more money and have a lot better customer service. Not really sure how this was fair since we had just paid $50 to check two bags and were lied to about it when several people just checked their bags for free. Once we started boarding the flight several passengers had to check their bags at the gate because there "wasn't enough room on the plane". The guy that checked our bags was also extremely rude and clearly didn't care. Even after Guilermo told both of us that they wouldn't charge us for the second bag to be checked. It's $25 to check a bag but if you check 2 bags their website says its $35 for both. He was EXTREMELY rude and continued to harass us and followed us after we checked in and we're already at the security check point. We were harassed by a guy working the ticket counter named Guilermo. ![]() Cons: "As soon as we arrived to the airport, checking in was the biggest hassle.
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June 2023
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